Junior IT Support 24/7

Telecommute · Kharkiv, Kharkiv Oblast, Ukraine · XL · 15 June, 2018

Description

Working for a Point of Sale (POS) platform building company, we are looking to complement our team to work on the project aimed for Quick Service Restaurants (QSR) and retail domains.
Our client is a product company and a major player in the POS domain, which has already released several POS-platforms, Back of House management systems, data management system and a set of web applications (designed to create corporative websites), widely used in the USA by quick service restaurants.
The end market involves well over 100,000 onsite installations. The client already has great influence on QSR industry in the USA and actively conquers European market (Spain and Great Britain in perspective).

Requirements

Responsibilities

Your role will be working shifts (evening and night hours, weekends and holidays) as a part of 24/7 IT team supporting servers for one of the largest QSR Networks in the US. This will include fast reaction and triage to numerous IT support requests and alerts, mainly involving checks and restarts of services. The triage will follow the prescribed guidelines.


Required skills


Desired skills

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